BUYING AN ITEM
1-3 workings days
We offer a 12 month warranty on all our stock.
Should there be any faults with your item, we will repair it free of charge if it is within the warranty period. This doesn’t apply to your item if its been damaged.
We provide international shipping which takes 3-5 working days
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
For online purchases, you can pay using BACS, Card transaction. For in-store
purchases, we accept BACS, Card, or cash.
Shipping prices vary depending if its uk or international.
Upon your purchase, you will receive a receipt with your order. When purchasing in
store, you will receive a physical copy and when purchasing online a digital copy will
be sent to your email in a PDF format so you may print if needed.
To book an appointment with us, please visit our Book an Appointment page here.
You can choose to book an in-store appointment, telephone appointment, or video
call appointment where an expert member of our sales team will guide you through a
unique shopping experience and answer any of your queries.
If your watch is faulty, your warranty will cover your repair or replacement, given that it falls within the 12-month warranty period. However, for any additional watch servicing, such as polishing, this is not covered under your warranty and you will be
required to pay for any servicing you wish to have.
Currently, we do not offer finance.
SELLING A ITEM
To sell your watch or jewellery item to us, please fill in our sell form here and a member of our sales team will get back to you with an estimate quote. Please note, the initial quote will not be a guaranteed figure as we can not determine the exact price without inspection of the physical item. If you are happy with your estimate quote, you will be able to send your item to our store. Once inspected, our sales team will contact you with a fixed price. If you agree on the price we offer, we will
proceed to pay you via bank transfer within 1-3 working days. Alternatively, you can
visit us to in-store for an even quicker selling experience.
Alongside watches, we also buy jewellery. If you have a watch or jewellery item that you would like to sell to us, please fill in our sell form here and we will provide you with an estimated quote.
If you have sold an item to us, you will receive payment of the agreed amount via BACs within 1-3 working days.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the
goods in person to where you bought them, post them back to us at our address, or allow us to collect them from you. Please call customer services on the phone number or email address for a return label or to arrange collection. If you are exercising your right to change your mind, you must send off the goods within fourteen days of telling us you wish to end the contract.
We aim to issue all refunds within 7-14 working days from items are received.
PART EXCHANGE & CUSTOM PIECES
We accept part exchanges for all items. To make an enquiry about a part exchange, please complete our form and a member of our team will respond as soon as possible.
Every custom piece we produce has been specially designed for each individual client, therefore we do not have a fixed price. Our prices for custom pieces vary depending on many factors such as size, material, and design. If you would like to receive an estimate , please fill in our custom piece enquiry form here with as much detail as possible, including any images, and an expert member of our sales team will be in contact with you.
At LB Jewellers, we pride ourselves in creating truly unique bespoke jewellery and giving our customers an unforgettable experience. To have a custom item made, you must first have a consultation with a member on our team who will answer any
questions you may have, helping you to learn more about what you would like. If you are happy to proceed, we require a 50% deposit of the estimated price of the item
based on the requirements you have given. Once we receive your payment, we will begin to create the CAD design that will be sent to you for your approval, and you will be able to make any changes before we begin production. Once you are
completely happy with the CAD design, we will begin the production process and turn your vision into a reality. To receive your item, you must pay the remainder of
the total price via cash or BACS.
To make an enquiry about a custom item, please fill in this form. For us to be able to give you the most accurate quote, please include as much information as possible and attach any images that may help our team. Alternatively, you can book here for a free consultation where you will be assisted by an expert member of our team.
The duration of the production for your custom item varies for each piece, depending on the design, size, and materials.